At Lux General Lighting UK Ltd., your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

Eligibility:
You have 30 days from the date of purchase to return an item. To qualify:

• The item must be unused.
• It must be in its original packaging.
• It should be in the same condition as when you received it.

How to Initiate a Return:

1. Contact our Customer Service Team with your order number and details of the item.
2. Follow the return instructions provided.

Shipping Costs:

• You are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

Refunds

Process:

1. Once we receive and inspect your return, we will notify you of approval or rejection.
2. Approved refunds will be processed and credited to your original payment method.

Timeline:
Refunds are usually processed within 5–10 working days, depending on your payment provider.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item, please contact our Customer Service Team with details.

Non-Returnable Items

Certain items cannot be returned, such as:

• Customised products.
• Perishable goods.
• Items marked as “Final Sale.”

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account or payment method.
2. Contact your bank or credit card provider; processing times may vary.
3. If you’ve done this and still haven’t received your refund, please contact us.

For any queries or assistance, reach out to our Customer Service Team.
We’re here to ensure your experience with Lux General Lighting UK Ltd. is seamless and enjoyable!